MORE ABOUT ITPA

IT Process Automation or ITPA is the automation of IT services, support and administration to reduce the burden of manually managing these operations and streamline your operations processes. Your IT team completes numerous tasks on a daily basis such as handling service requests, monitoring your hardware and software, implementing new technologies, testing and bug resolutions, monitoring security and compliance, maintenance activities and so on. If all these tasks were expected to be completed manually, the workload would be overwhelming for your team and costly for your business in terms of the number of bodies required.

ITPA can carry out complex process working across multiple systems, applications, and platforms with or without the need for human input to unify your infrastructure and reduce bottlenecks. There are limitless possibilities for what you can automate - this may be in the form of request and ticket handling in your IT Service Management platform, onboarding and provisioning new employees, rolling out standard software, configurations, and policies, pushing updates and security patches, back-ups, security scanning, monitoring and alerting, performance monitoring, asset inventory tracking and so much more! The results are a faster, more efficient process with fewer errors, increased productivity for your team, and faster response and resolution times.

Generating dashboards and reports using advanced business monitoring and data analytics and reconciliation means your team can get fast access to information that’s easy to interpret and suits their needs. You can filter out noise and tune your systems to provide the information that really matters, and prioritise alerts for more efficient resolution. Your team will be able to identify areas of concern faster and get on to resolution. They can also identify areas of increased performance and efficiency to celebrate their successes and deliver more pertinent information to management, the Board and your customers.

BENEFITS OF ITPA

• Innovation & Growth - by automating manual workflows, you can free up your resources to focus on innovative, exciting, and growth-impacting work

• Scheduling - tasks can be scheduled to occur at required times or after hours for high-impact activities to reduce the burden on your infrastructure and avoid disruptions during business hours

• Reduce Bottlenecks - where manual tasks create a bottleneck, such as waiting for a service agent to create, prioritise, and assign tickets received through email in your ITSM system, automation can take care of this for you

• Instant Responses - similar to a Chat BOT, you can automate responses to commonly asked questions for tickets received through your ITSM tools

• Increased Efficiency - reducing the amount of time your team spends on manual entry, processing, and management for high volume, repetitive tasks means your team can get through more faster and focus on more skilled work

• Reporting - creating dashboards and automated reports means

• Reduce Noise - tuning systems and prioritising alerts can reduce the noise generated by things like ‘false positives’ to deliver critical information faster and lead to more efficient resolution.

• Fewer Errors - repeatable tasks are performed the same way every time with automatic validation meaning nothing gets missed off the to-do list and reduces the time taken to check on and remediate mistakes.

• Compliance - with a reduction in human error, gain a higher level of compliance and data consistency and correctness as well as an auditable record of activities

• Improved User Experience - faster, smoother solutions provides a better user experience than manual processes as well as a reduction of costs